Terms & Conditions
1. YOUR RESERVATION
a) Your contract is with Cheap Coach Tours Ltd. In these booking conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Cheap Coach Tours Ltd.
b) To secure your booking, you should complete and sign the booking form and send the original along with a non-refundable (except where expressly otherwise stated in these conditions) minimum deposit of £50 or 25% (whichever is the higher) of the tour cost per person for UK residents only unless booking within 4 weeks of departure - see below.
c) We can only accept booking forms with the relevant sections correctly completed and signed, as this confirms you and the other people on the tour accept our booking terms and conditions. If we accept your booking, we will send you within two weeks a confirmation or invoice you the remainder of the cost, which you must pay not later than 4 weeks before departure. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure. If under 18 at the time of the booking, the written consent of a parent or guardian is required.
d) A binding contract between us will come into existence when we issue a confirmation or invoice as above. Please check this confirmation or invoice and all other documents we send you carefully as soon as you receive them and let us know if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any errors (by us) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
e) If you book less than 4 weeks before departure, full payment must be made on booking. If you book by phone or internet and pay by credit/debit card a fully completed booking form must be received by us within three payment days of booking. We will then issue a confirmation or invoice as set out above.
f) We must receive the full cost of your holiday (less any deposit which you have already paid) no later than four weeks before departure date . Failure to receive the balance by you or your Travel Agent within a specified period as per the reminder invoice will result in the cancellation of the booking, and the payment of the cancellation fee as shown in the table detailed below. We will be entitled to keep the deposit.
g) If you book through a Travel Agent, you should make sure that you pay the Travel Agent in enough time to allow the money to reach us by this deadline The travel agent will hold your deposit and any other payments on our behalf until we send our confirmation of booking or invoice. Please note this does not apply to any money paid to the Travel Agent for any services not provided by us (e.g. Travel Agent’s administration charge, visa fees, international flights or any other ancillary services). We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Changes on issued flight tickets may incur a charge for any major changes.
h) If any cheque payment from a client is dishonored, we reserve the right to treat your booking as cancellation by the client and if such booking is reinstated at our discretion, any bank charges incurred to be added to the holiday.
i) If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. Please also see clause 5 below.
2. OUR PRICE POLICY
a) The holidays in this brochure operate from March 2010 to February 2011. Prices shown in this brochure are believed correct at the time of the publication (December 2010). We reserve the right to change prices from time to time.
Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
b) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease it, subject to the conditions set out in this clause, in the event of any increase or decrease in our costs due to any change in transportation costs or in any dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your holiday.
c) Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to in clause 4 "Alterations and Cancellations - by us". Although insurance (where purchased through us) does not form part of your contract with us or of any "package", we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.
d) You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday as set out in clause 4. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 7 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.
e) We promise not to levy a surcharge within 30 days of departure.
f) Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
3. HOLIDAY ALTERATION OR CANCELLATION - BY YOU
For coach tours:
a) If, after your confirmation has been issued you wish to alter your holiday you or your Travel Agent must advise us as soon as possible in writing. We will endeavor to meet requests if we can. However, changes must be requested in writing not later than the date on which the balance of the original holiday cost is due for payment Alteration charges is as per table below.
b) If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 14 days before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee as table below per person and the balance of the holiday cost if due but not paid must be paid before the transfer can be effected.
|Amendments charge for coach tour only
||28-22 days prior departure
||21-14 days prior departure
||13 days prior to departure
||£ 25 per person
||£50 per person
|Tour date change
||£ 25 per person
||£50 per person
We can allow a maximum of two amendments to an individual booking. The administration charges stated above will apply for each amendments. More than two changes are not possible and it will be considered as a cancellation for which cancellation charges will apply as per the policy.
For flight inclusive bookings, you must also pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
c) You can change your pick up point up to 14 days prior to departure free of charge. Within 14 days it may not be possible to make changes to your pick up point. If possible then there will be £10 admin charge per person. Pick up points will be confirmed only 14 days prior to departure and are subject to availability.
d) Subject to the above, should you or any member of your party wish to cancel your booking once it has been confirmed then you must notify us in writing. You will be liable to pay the cancellation fees set out in the table below (which are shown as a percentage of the total holiday cost of the person(s) cancelling) based on the date we receive your written notice of cancellation. No refund for non-appearance. Insurance premiums and amendment charges are non refundable in the event of cancellation.
|NOTICE OF DAYS FOR CANCELLATION
||FOR COACH TOURS ONLY
||FOR FLIGHT TOURS ONLY
|More than 42 days
||40% of total holiday booking
|28 to 42 days
||30% of total holiday booking
||50% of total holiday booking
|14 to 27 days
||50% of total holiday booking
||75% of total holiday booking
|07 to 13 days
||75% of total holiday booking
||90% of total holiday booking
|Less than 6 days
||100% of total holiday booking
||100% of total holiday booking
4. ALTERATIONS & CANCELLATIONS – BY US
a) On occasion, it may be necessary to change the arrangements you have selected and we reserve the right to do so at any time. Your holiday is planned many months in advance and it is possible that we may need to change parts of your holiday or correct errors.
b) If we make a minor change to your holiday e.g. (except as set out below) a change to travel time, a change to your seat number, a change to departure and return point, a different mode of transportation to a major joint point such as London, a change in accommodation to a lower official classification for one or two nights or a change of advertised tour itinerary where the change is not a significant change) we will try to notify you of this before departure but you will not be entitled to any compensation as a result of such a minor change.
c) If we make a significant change to your holiday before departure( e.g. change to UK airport unless we change from one recognized London airport (Gatwick, Heathrow, Luton or Stansted) to another, time of departure or return of more than 12 hours or a change to lower quality accommodation for more than two nights or a significant change to the itinerary) or cancel before departure then you will be offered the following options:
accepting the changed arrangement as notified by you; or
purchasing another available holiday from The Company. If it is more expensive you will have to pay the difference, but if it is cheaper then we will refund you the difference; or
cancelling your holiday and receiving a full refund of all money that you have paid us.
d) In order for us to run each holiday, there must be a minimum number of passengers who wish to travel. If the minimum number of passengers does not book on the holiday then we may cancel it provided that we send you or your Travel Agent notice of the cancellation no later than a minimum of 4 weeks before departure. In that case, we shall refund all the monies that you have paid us in respect of the holiday. In this situation, if possible, we will endeavour to offer you the same holidays departing on a different date. However, we will not be liable to make any compensation or other payments (e.g. the cost of any connected travel arrangements you have made independently to you.
e) If we have to make a significant change or cancel, we will in addition pay you reasonable compensation where appropriate depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exception and that set out in clause 4d). Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if any change made is a minor one.
f) In the event that we may have to cancel your tour we may operate the same tour using a mini bus (mini buses may not have air-conditioning or toilets on board) which will be offered to you at the same price or with a small premium. This is subject to us having a minimum of 15 passengers.
5. SPECIAL REQUESTS AND MEDICAL PROBLEMS
We will do our best to cater for any special requirements other than noted in our brochure. They must be notified to us at time of booking and cannot be guaranteed. We cannot accept any booking that is conditional upon special requests being met.
a) Requests for a twin or double bed should be made clearly, otherwise it will be assumed that either type is suitable. Three or four bedded rooms are normally twin or double rooms plus an extra bed/folding beds, which may not be suitable for an adult and space will be inevitably be restricted.
b) Should any member of your party suffer from any disability or medical condition that may affect their holiday, you must provide full details before booking so that we can advise as to the suitability of the chosen arrangements. Full details must also be confirmed in writing at the time in booking and in the event of any change in the disability or medical condition. At the same time, you must also provide written confirmation that any assistance the person concerned requires will be provided by other members of the same party, as outside assistance will not be provided.
c) If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we will not confirm the booking in writing or, if full details are not given at the time of booking or in the event of any deterioration in the condition or disability, cancel when we become aware of these details .
6. THE COMPANY’S RESPONSIBILITY
a) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
‑ the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
‑ 'force majeure' as defined in clause 7 above
c) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. During your holiday your driver tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss damage injury or death that you may suffer. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
e) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 10(6) below.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is refund of your holiday cost, the limit must be no more than2 times the value of the original cost of travel arrangements (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 6 (f) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
f) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or non-amended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air], the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
g) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
7. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 6b) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.
In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Where we substitute the airline or aircraft we had originally intended to use in connection with your holiday, it may as a result not be possible to provide any in flight catering which had been informed/advertised. Any such change will be a minor change not entitling you to any compensation payment
We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 4 (Alterations and cancellations - by us) will apply.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc in accordance with its requirements under the Denied Boarding Regulations. We cannot accept liability for any delay which is due to any of the reasons set out in clause 7 of these booking conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.
10. BROCHURE, WEBSITE AND OTHER INFORMATION
We have made every effort to ensure that all of the information and prices contained on our website and within this brochure is as accurate as possible at the time of printing (December 2010). But in vie of the fact that the brochure is prepared in advance, advertised facilities may be changed. All the details contained within this brochure are thoroughly and carefully checked before printing. However, despite the accuracy we strive to maintain, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or travel agent at the time of the booking. This brochure is our solely responsibility. It is not issued on behalf of and does not commit any independent organization/carriers whose services are featured in it. We reserve the right to change any website or other information before your booking is confirmed and the amended information will then form part of your contract with us.
11. PASSPORT AND VISAS
a) You should ensure that you allow sufficient time (currently 8 weeks from posting a correctly completed application form) to apply for a passport.
UK CITIZENS – Travelling on holiday outside the EC, you must have a passport, valid for at least 6 months from date of departure. At present, British passport holders do not require visas for countries within Europe, only a valid passport. for all other countries, it is advisable that you check with relevant embassies or consulates.
NON-EC CITIZENS - Holders of Non-EC passports are most likely to require a visa for certain countries visited within our brochure. At Cheap Coach Tours, we provide a visa service at an extra cost for certain cases, which is separate to your holiday cost. You must submit all documents required together. Applications with documents pending will not be accepted. It is your responsibility to submit all documents to us at the correct time. Though we try our best to obtain the visa on your behalf, it is solely the discretion of the relevant consulate to accept this application, we can therefore not take any responsibility if the visa has been refused for whatever reason. We will try to process your visas as early as possible; however, we reserve the right to choose that date of submission of the application. It is responsibility of the passenger to ensure they have the correct visa in place before travel. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 5.1 will apply.
14.12 If you are processing you visa through Cheap Coach Tours in UK and for any reason they are rejected and we know the outcome 10 days prior to departure, then we will charge 50% of the tour cost for coach tour and for flight tours it will be 50%. If the cancellation is within 6 days of departure then the cancellation will be 75% of the tour cost for coach tour and for flight tours it will be 90%. The visa fee and service charge is non-refundable in all circumstances (this only applies if the booking is made in UK and the clients are coming from India or they are applying for visa on their own because they cannot do them through us [i.e. Pakistani passport] or if they are applying for visa through us).
14.13 Customs & Immigrations delays / enquires Cheap Coach Tours will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind responsibility will be accepted by Cheap Coach Tours.
12. HOLIDAY INSURANCE
a) Cheap Coach Tours insurance in underwritten by Travel & General Insurance Company plc and details are viewable by clicking on our website. Travel insurance endorsed by Cheap Coach Tours is only suitable and valid for UK RESIDENTS which have been in UK for more than 6 months or over. If you have been in UK less than 6 months please note that our policy will not cover you. It is the sole responsibility of passengers to declare any medical conditions at the time of purchasing the insurance.
13. COMPLAINTS & DISPUTES
a) We do our best to give passengers traveling on our holidays an enjoyable; trouble free holiday, but occasionally plans to go wrong. If you have any complaint, please share it with your tour manager as soon as possible who will do anything possible to resolve the matter. You must also report it to the supplier of the service(s) in question immediately, who will endeavour to put things right. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the end of your holiday in writing. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 14 on ABTA.
b) We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply) .
14. FINANCIAL SECURITY
We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday package from Cheap Coach Tours you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 10416 . In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA
ABTA: We are a RETAIL AGENTS OF SONA TOURS.We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation
Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
15. DATA PROTECTION POLICY
For the purpose of the Data Protection Act 1998, we are a data controller. To ensure that your holiday runs smoothly, we (and your Travel Agent, if you use one) need to use information such as name and address, special needs, passport details, birth dates etc. We will apply appropriate security measures to protect this data; however, we must pass it to suppliers of your travel arrangements, including airlines, insurers, hotels and transport companies. We may also supply it to security or credit checking companies and to the public authorities such as customs and immigration.
If your holiday is outside European Economic Area ( EEA), controls on data protection in your destination may not be as strict as in UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide the booking.
When you make this booking, request a brochure or sign up for our email updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Please note that we shall not pass your details to other non-related companies. Information held by your Travel Agent is subject to that the company’s own data protection policy. We can supply s copy of your information held by us; there is a small charge for providing this.